Дневник пользователя another_one

Since a few months I have been ignoring the support forums on drupal.org almost completely. Same for the support mailinglists.
However, my amount of support has increased a lot. I have been spending an enormous amount of hours on a much «lower» and more personal level of support. Mostly in Dutch, nearly completely on skype, jabber and by mail.

I was very reluctant in the beginning, about this way of support. First of all, the forums are considered to be better, because they are archived, and available for future. In reality, however, I see the same questions popping up more and more. I see an increasing number of questions asked that are never answered, too. The mailinglists support issues, are most of the time either completely RTFM questions or are of a higher level, a level that is very specific for the sender.
 

Common JavaScript character sequences get transformed into something strange, as Textile uses a lot of character sequences which are highly rare in written English, but not so rare in JavaScript. An example would be the use of the plus sign for inserted text – causes problems when demonstrating string concatenation. Again, this sort of stuff should be ignored within a code block.